Free Shipping over $79 in the US except Alaska, Hawaii, & Puerto Rico

FAQs

Ordering 


How do I place my order?
You can start shopping  by placing items in your shopping cart and then checkout without any login information.


Do you accept orders by phone or fax?
We are unable to accept orders by phone or fax at this time. Please place your order directly online. If you need assistance, you can email us at sales@orbinia.com
 

What currency are the prices listed on the website?
All prices listed are quoted in US Dollars.
 

Will I be charged sales tax?
We are located in City of Industry, California. For all orders shipped to California, we will charge 9.5% sales tax. We will not charge sales tax for orders shipping to other states. For California Wholesale customers, please provide a valid resale permit to waive sales tax.
 

I am a wholesale customer. How do I place my order?
Please email us at sales@orbinia.com with your business certificate or re-seller's permit. Our sales representative will contact you within 2 business days. Once your account is approved, you will receive wholesale pricing by email.
 

Prices & Payment
 

What are my payment options?
We accept credit cards (Visa, MasterCard, American Express, Discover), PayPal and wire transfers. You can pay directly on our site upon checkout. We also accept business checks. All orders paid by business checks will be shipped after payments have been received in our bank account.
 

Why do I need to pay via wire transfer?
Certain international orders or high volume domestic orders may require a wire transfer. Our customer service representatives will assist you to complete the payment procedure.


Shipping and Fulfillment
 
What are my shipping options?
We offer competitive shipping rates based on your pre-tax merchandise total. We offer standard Free Shipping for domestic orders with pre-tax amount over $79 except Alaska, Hawaii and Puerto Rico.  You may choose from Standard, 3-Day, 2-Day and 1-Day services to locations within the contiguous United States. For orders shipping to Alaska ,Hawaii and Puerto Rico, shipping rates can be calculated during checkout. We are unable to ship to P.O. Boxes, or APO/AFO address at this time.
 

Will I receive a shipment confirmation?
Once your order has been processed and is ready to ship, you will receive and email containing a USPS or UPS tracking number which will allow you track your order on the relevant website (www.usps.com or www.ups.com). Some items ship separately and you may receive multiple emails with more than one tracking number.
 

How long does it take to receive my order?
Domestic orders take 1-2 business days to process, and 1 to 5 business days for you to receive your orders.
 

Returns, Changes& Cancellations
 

What is your return policy?
We want you to have a great shopping experience with us. If you are not 100% satisfied with your purchase, we have made returning products quick and easy.
All returns must have an RMA (Return Materials Authorization) number. Please email us at sales@orbinia.com to obtain RMA number first.  Returns must be processed within 14 days after delivery, and may incur a 20% restocking fee. Please note that shipping charge is non-refundable. For all returns, you are responsible for shipping your products back to us. Please send products back in their original form and packaging. For returns that meet our requirements, we will issue a credit within 15-30 days after we receive the return package. We reserve the right to reject any return that does not meet these conditions. Credit will not be issued for used, opened or damaged items, unless damage was previously reported.
Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service to find out if you qualify to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.


What do I do with damaged, defective or missing products?
All claims for damaged, defective or missing product(s) must be filed with Orbinia within 7 days of receiving your order. Please email us at sales@orbinia.com  to initiate a claim.
Orbinia is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. UPS claims may take up to 15 business days to process. Please keep all products in their original packaging until the claim is settled.


How do I change or cancel my order?
Once your order is placed, it is immediately released for processing and shipment. Although we will do our best to accommodate changes and cancellations, we cannot guarantee that they can be made once the order has been placed.  A 20% restocking fee  may apply.


Special Services or Programs


Do you offer a drop-ship program?
We do not offer a drop-ship program at this time.
 

Do you have an affiliate program?
We do not have an affiliate program at this time. However, please let us know of your interest by emailing us at sales@orbinia.com and we will keep you posted when our affiliate program launches.


About Orbinia
 
Where is Orbinia located?
Orbinia is located at City of Industry, California.
 

What is Orbinia's  hours of operation?
Our customer service representatives are available to assist you Monday through Thursday, from 10:00am to 4:00pm PST. Please email us at sales@orbinia.com. We will respond to all email inquiries within 2 business days.